Unemployment Compensation
The Extent of Our Abilities
PA CareerLink® Lackawanna County is NOT the Unemployment Compensation (UC) office.
Our staff administers UC programs, such as RESEA, and assists individuals in registering for the PA CareerLink® website to comply with UC requirements.
None of our staff members are directly employed by the Office of Unemployment Compensation; therefore, our abilities are limited in answering your questions regarding UC matters. However, we will always do our best to guide you towards the best possible answers to your questions.
Once a month we offer “Ask the UC Rep” sessions where you can meet privately with an Unemployment Compensation Representative to discuss your UC matters.
Check out our calendar for upcoming dates and times.
Please refer to the Unemployment Compensation website for more information.
How to Reach Unemployment Compensation
UC Customer Service Line: 888-313-7284
Monday - Friday from 8 a.m. to 4 p.m.
If you have filed an application for UC benefits within the last year, and have a specific question about your claim or your eligibility, call the UC service center.
TTY for Deaf and Hard of Hearing (Toll-Free): 888-334-4046
Videophone Service for ASL Users: 717-704-8474
Wednesdays and Fridays from 8 a.m. to 4 p.m.
The Video Phone can also assist ASL Users with Pandemic Unemployment Assistance (PUA) questions.
*Sign language is the ONLY means of communication provided at this number.
You can also file an Initial UC Claim or file your Bi-weekly Claim online at www.uc.pa.gov.
Having issues reaching UC?
Check out their guide on How to Avoid Lengthy Wait Times on Calls to UC